Archive for the ‘Network Issues’ category

EU: Connectivity issues

January 25th, 2010

We are experiencing connectivity issues with 4 EU servers at this time. Except for the recently added server in UK rest is inaccessible. We are working with the data center to get the servers up ASAP.

USA servers and the server ending with IP .157 in UK are functional.

We are also planning to add / move few servers to other data centers in EU to prevent this from happening again.

We apologize for any inconvenience this may have caused.

Update (Jan 25, 2010): Servers are functional again. We are monitoring the servers closely. We are also in talk with few other data centers in EU. Thanks for your patience.

Update 1 (Jan 25, 2010): We just added a new server in France. We have 1 more coming up by weekend in UK. This server will be in a different data center.

Update 2 (Jan 26, 2010): New server added in UK. This server is in a different data center. Thanks for your patience while we resolved this issue.

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US: Colorado server IP change

November 12th, 2009

The CO server is being moved to a different rack due to some network maintenance in the data center. The IP of the server will change after the move. We will update this post when the move is complete.

Update: Move complete. Please download the new configuration files. If you are using Ace VPN on routers or other devices you will have to update the IP manually.

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UK: Server .110 issues

November 10th, 2009

The UK server with IP ending .110 is offline due to some failure. We are working with the data center to get this server up ASAP.

Update: The server is up and running. We will continue to monitor this server. If you have any issues related to this server please contact us.

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