Frequently Asked Questions

Connectivity and Censorship

  1. I would like to connect to USA network always instead of Europe
  2. How do I protect my privacy on torrents and p2p?
  3. I am not able to send email using Microsoft Outlook. Is Port 25 blocked?
  4. I would like to connect to only UK servers
  5. Is there a way to save the username and password for automatic login via openvpn?
  6. I just changed my password using openvpn and now I cannot connect!
  7. How do I make Google and yahoo search in english when connected to France or Germany VPN server?
  8. Do you block any sites?

Question: I would like to connect to USA network always instead of Europe

Answer:

Please check the troubleshooting page for instructions on disabling the servers.

Question: How do I protect my privacy on torrents and p2p?

Answer:

Please refer to Protect Privacy on P2P and Torrents article in the knowledge base.

Question: I am not able to send email using Microsoft Outlook. Is Port 25 blocked?

Answer:

SMTP on port 25 is blocked to prevent abuse. Web based emails like gmail and yahoo mail should still work. You should still be able to receive email with no issues.

Question: I would like to connect to only UK servers

Answer:

You will have to disable US and France servers. Please check the troubleshooting page for instructions on disabling the servers.

Question: Is there a way to save the username and password for automatic login via openvpn?

Answer:

Yes.

Windows: The OpenVPN build we provide has save password enabled. Please refer to the blog for details – http://www.acevpn.com/2009/12/07/openvpn-build-with-save-password-enabled/

Mac: Tunnelblick offers to save the username and password in the user’s Keychain (a secure OS X password storage facility).

Question: I just changed my password using openvpn and now I cannot connect!

Answer:

Your old password is still active. Change password corrupts the certificate needed to authenticate with our network. Please download and replace your existing configuration files.

If you would like to change the password please let us know we will update it for you.

Question: How do I make Google and yahoo search in english when connected to France or Germany VPN server?

Answer:

Please follow the instructions as mentioned in Google Yahoo search in English

Question: Do you block any sites?

Answer:

At this time we block only spyware, malware and phishing sites to protect our users.

Billing and Refunds

  1. Do you auto renew the vpn account?
  2. How do I cancel the vpn account?
  3. I am currently have Ace VPN Monthly account and I am very impressed with your service. How do I upgrade to yearly account?

Question: Do you auto renew the vpn account?

Answer:

No we don’t auto renew. We send an invoice 7 days in advance to renew your vpn account. If the account is not renewed, it expires on the due date.

Question: How do I cancel the vpn account?

Answer:

There is no cancellation. If the account is not renewed by the due date it will expire. Can it get easier than this?

Question: I am currently have Ace VPN Monthly account and I am very impressed with your service. How do I upgrade to yearly account?

Answer:

Sign up for yearly account at premium vpn service. Our system will recognize your email address and upgrade your account. Any remaining days in your monthly vpn account will be carried forward to your yearly account.