Frequently Asked Questions

Pre Sales

  1. Acevpn.com website is blocked by our filtering software, country, etc. Will your VPN still work?
  2. I am in a country or location that monitors, blocks, or censors the Internet. Can I bypass the restrictions with your service?
  3. I visit handful of sites & don’t download often from internet. Do I still need your service?
  4. I am curious, how does a VPN work?
  5. Will it work over any type of Internet connection?
  6. What type of VPN service you provide or support?
  7. Will VPN slow down my internet access?
  8. Do you offer either port forwarding or static IP addresses?
  9. Do you retain IP addresses or other session logs when using your service?
  10. Do all users surf under the same IP address?
  11. Where are your VPN servers? Do you maintain them youselves?
  12. Can you tell me something about who you are (profession, reasons to run this service etc.)?
  13. Do you offer server cascades, meaning that more each connection is passing more than 1 server?
  14. Do you support OpenVPN, PPTP and L2TP?
  15. Does your server accept VPN conections on other than the standard ports (in order to hide VPN traffic or circumvent port blocks)?
  16. Would it technically be possible to couple pay data together with user names or, if saved, session logs?
  17. Is your anonymization access limited to web traffic (HTTP) or other ports or services?
  18. Can your service be used without a proprietary software client?
  19. What payment methods do you offer?
  20. Where are your customers from?
  21. Do you run your own DNS server? Who has power over it?
  22. Can I use Acevpn on any number of computers and devices?

Question: Acevpn.com website is blocked by our filtering software, country, etc. Will your VPN still work?

Answer:

Yes our VPN will still work even if the acevpn.com website is blocked. Our VPN is designed to bypass any filtering even Great Firewall of China!

Question: I am in a country or location that monitors, blocks, or censors the Internet. Can I bypass the restrictions with your service?

Answer:

Yes you can! We believe in freedom of speech. We should be allowed to decide what’s good & what’s not. Countries like Belize, China (Shenzhen), Thailand, UAE (United Arab Emirates – Dubai Abu Dhabi), Iran, KSA, Egypt, Pakistan, Jordan, Bahrain, Kuwait, Qatar – Doha, Palestine, Oman, Lebanon, Syria, Yemen, Mexico, Brazil & other Middle Eastern Countries are known to block Adult sites, Movie sites, Porn, VOIP, Skype, Google talk, Yahoo Instant Messenger or MSN IM. Ace VPN service encrypts all the traffic & doesn’t leave any trace about your online activities. Great huh!

Question: I visit handful of sites & don’t download often from internet. Do I still need your service?

Answer:

Of course you do. Most are not even aware of the traces they leave behind every time they use the Internet. These traces can often be used to uncover confidential information about their work and private life, and it is these traces that search engines and web portal providers collect and systematically analyze for marketing purposes. The internet you access is most likely monitored & logged
even if your ISP doesn’t tell you. Every country has its own data retention policy. In US ISP’s by law are required to log every IP you receive & every site you visit. This data is stored for undisclosed time. Do you really want a big brother to keep an eye on you & track every website you visit? Track the purchase you made
on Amazon?

Question: I am curious, how does a VPN work?

Answer:

When a packet is transmitted from a client, it sends it through an VPN gateway, which adds an Authentication Header for routing and authentication. The data is then encrypted and, finally, enclosed with an Encapsulating Security Payload which contains the decryption and handling instructions. The receiving VPN router/ server strips the header information, decrypts the data, and routes it to its intended destination.

With such a heightened level of security, an attacker must not only intercept a packet, but decrypt the packet as well. Intruders who employ a man-in-the-middle attack between a server and client must also have access to at least one of the private keys for authenticating sessions. Because they employ several layers of authentication and encryption, VPN’s are a secure and effective means of connecting multiple remote nodes to act as a unified intranet.

Question: Will it work over any type of Internet connection?

Answer:

Yes! Ace VPN service should work over any Internet connection – Wired, Wi-Fi and public hotspots. However we do recommend a broadband connection for best performance.

Question: What type of VPN service you provide or support?

Answer:

Ace VPN supports SSL VPN, PPTP and L2TP. PPTP and L2TP support is built into Microsoft Windows and no software installation is necessary. For SSL VPN you need to install OpenVPN which is an open source application.

Question: Will VPN slow down my internet access?

Answer:

Yes slightly but you wont notice the difference. Since the traffic is encrypted & sent along a tunnel there is some overhead which slows own the internet slightly. If someone claims otherwise they are not telling the truth!

Question: Do you offer either port forwarding or static IP addresses?

Answer:

At this time we do not offer static IP or port forwarding. Having port forwarding increases the security risk like hacking etc. and to protect our users we have it disabled. Static IP address makes it easy for the web sites to track or monitor. It defeats the purpose of VPN or privacy service!

Question: Do you retain IP addresses or other session logs when using your service?

Answer:

The logging gets activated only on certain abusive patterns like hacking, port scanning, spamming, etc. The logging is per user basis. This is only logged to track abusers and minimize further damage.

Question: Do all users surf under the same IP address?

Answer:

All users connected to the server shares the public IP and all traffic including DNS is encrypted using 1024 bit key. The private IP is dynamic.

Question: Where are your VPN servers? Do you maintain them youselves?

Answer:

We have servers in US, UK and France at the moment. In US we have servers in Illinois, Colorado, Florida, California. We plan to add more servers shortly in other locations. Our premium subscribers can access all the servers at no extra cost.

Yes we maintain our servers and we have full control over it.

Question: Can you tell me something about who you are (profession, reasons to run this service etc.)?

Answer:

We are security and IT experts. We also have programmers and network admins in our team. We wanted to give people an opportunity to protect their privacy without breaking their bank. Our premium VPN service costs about 15 cents a day, cheaper than a cup of coffee or even a candy.

Question: Do you offer server cascades, meaning that more each connection is passing more than 1 server?

Answer:

At this time we dont. We didn’t see any advantages of cascading. However our network is designed to provide a different IP from the one you are connecting. We can give out UK IP when connected to the France server and Maryland IP when connected to California server.

Question: Do you support OpenVPN, PPTP and L2TP?

Answer:

Yes we support OpenVPN, PPTP and L2TP and the same Ace VPN account works on all of them.

Question: Does your server accept VPN conections on other than the standard ports (in order to hide VPN traffic or circumvent port blocks)?

Answer:

Yes and we are also add ports if requested by our users.

Question: Would it technically be possible to couple pay data together with user names or, if saved, session logs?

Answer:

Technically anything is possible but we don’t do unless there is a reason like serious abuse. If any VPN provider is claiming they don’t, they wouldn’t be in business for long!!

Question: Is your anonymization access limited to web traffic (HTTP) or other ports or services?

Answer:

All traffic including DNS, VOIP, etc. is encrypted and tunneled through our network.

Question: Can your service be used without a proprietary software client?

Answer:

Yes. Any client supporting OpenVPN or PPTP or L2TP can be used. Our service can be used on routers, iPhone, iPod touch, Andriod, Nexus One, Windows Mobile and many other devices.

Question: What payment methods do you offer?

Answer:

We accept credit card payments and e-checks through Paypal.com. We can also accept bank or wire transfers.

Question: Where are your customers from?

Answer:

We have users from 135 countries and territories.

Question: Do you run your own DNS server? Who has power over it?

Answer:

Yes we do and we also use opendns as backup. Our commitment is to provide 100% uptime on our network though we advertise as 99.9% uptime.

Question: Can I use Acevpn on any number of computers and devices?

Answer:

Yes you can configure Acevpn on as many computers and devices as you like, though only one of them can be connected to the VPN at the same time. If you’d like more than one to be using the VPN simultaneously, you should get an additional account. We suggest you try our service first, then get more accounts as needed.

Connectivity and Censorship

  1. I would like to connect to USA network always instead of Europe
  2. How do I protect my privacy on torrents and p2p?
  3. I am not able to send email using Microsoft Outlook. Is Port 25 blocked?
  4. I would like to connect to only UK servers
  5. Is there a way to save the username and password for automatic login via openvpn?
  6. I just changed my password using openvpn and now I cannot connect!
  7. How do I make Google and yahoo search in english when connected to France or Germany VPN server?
  8. Do you block any sites?

Question: I would like to connect to USA network always instead of Europe

Answer:

Please check the troubleshooting page for instructions on disabling the servers.

Question: How do I protect my privacy on torrents and p2p?

Answer:

Please refer to Protect Privacy on P2P and Torrents article in the knowledge base.

Question: I am not able to send email using Microsoft Outlook. Is Port 25 blocked?

Answer:

SMTP on port 25 is blocked to prevent abuse. Web based emails like gmail and yahoo mail should still work. You should still be able to receive email with no issues.

Question: I would like to connect to only UK servers

Answer:

You will have to disable US and France servers. Please check the troubleshooting page for instructions on disabling the servers.

Question: Is there a way to save the username and password for automatic login via openvpn?

Answer:

Yes.

Windows: The OpenVPN build we provide has save password enabled. Please refer to the blog for details – http://www.acevpn.com/2009/12/07/openvpn-build-with-save-password-enabled/

Mac: Tunnelblick offers to save the username and password in the user’s Keychain (a secure OS X password storage facility).

Question: I just changed my password using openvpn and now I cannot connect!

Answer:

Your old password is still active. Change password corrupts the certificate needed to authenticate with our network. Please download and replace your existing configuration files.

If you would like to change the password please let us know we will update it for you.

Question: How do I make Google and yahoo search in english when connected to France or Germany VPN server?

Answer:

Please follow the instructions as mentioned in Google Yahoo search in English

Question: Do you block any sites?

Answer:

At this time we block only spyware, malware and phishing sites to protect our users.

Billing and Refunds

  1. Do you auto renew the vpn account?
  2. How do I cancel the vpn account?
  3. I am currently have Ace VPN Monthly account and I am very impressed with your service. How do I upgrade to yearly account?

Question: Do you auto renew the vpn account?

Answer:

No we don’t auto renew. We send an invoice 7 days in advance to renew your vpn account. If the account is not renewed, it expires on the due date.

Question: How do I cancel the vpn account?

Answer:

There is no cancellation. If the account is not renewed by the due date it will expire. Can it get easier than this?

Question: I am currently have Ace VPN Monthly account and I am very impressed with your service. How do I upgrade to yearly account?

Answer:

Sign up for yearly account at premium vpn service. Our system will recognize your email address and upgrade your account. Any remaining days in your monthly vpn account will be carried forward to your yearly account.