I'm using an obscure hardware and OS combination, but AceVPN took great care of me. I emailed support, and they responded within an hour. It was obvious the support representative read my entire ticket; they quickly identified the issue and they didn't ask questions I had already answered via email. I am really thrilled with support. We exchanged numerous emails, but they were always quick, and spot on with what to try next. I am VERY happy with Ace VPN.